ÖZÇELİK HEPER, F. INTERPRETATION OF SERVICE QUALITY IN HOTEL BUSINESSES OFFERING CITY AND BUSINESS TOURISM SERVICES IN KOCAELI VIA E-WOM. NEW ERA INTERNATIONAL JOURNAL OF INTERDISCIPLINARY SOCIAL RESEARCHES, [S. l.], v. 10, n. 30, p. 161–176, 2025. DOI: 10.5281/zenodo.17394893. Disponível em: https://newerajournal.com/index.php/newera/article/view/426. Acesso em: 25 dec. 2025.